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Unlock the full potential of your business with ServiceNow Consulting Services, offering comprehensive support for advisory, implementation, customization, testing, and maintenance of ServiceNow solutions. As a specialistServiceNow Partner and an authorized ServiceNow Reseller, CGB Solutions leverages over 13 years of expertise to address all platform-related needs efficiently and effectively.
Our tailored services ensure seamless adoption and optimal utilization of the ServiceNow platform, enabling businesses to enhance productivity, streamline workflows, and achieve operational excellence.
ServiceNow Consulting Services empower organizations to automate processes across IT, HR, customer service, and more. With ServiceNow's robust capabilities, companies can improve service delivery, reduce costs, and achieve faster time-to-value. CGB Solutions expertise ensures that every implementation is tailored to your unique requirements, maximizing ROI and delivering measurable business outcomes.
ServiceNow Capability by the Numbers
Expertise and Focused Area
Our Deep Expertise and Focused Area
ITSM & CSM
CGB Solutions specializes in providing comprehensive ITSM and CSM services on the ServiceNow platform, with a dedicated focus on optimizing service delivery and customer satisfaction in these key areas.
- Expertise in defining ITIL V4 process and configuring tool using new features of ServiceNow.
- Agent Workspace with graphical dashboards, Agent Assist,Auto Assignment using predictive intelligence
- Implement and define process for omni channel integration via Virtual agent and Mobile App
- Setting up the Playbook for CSM cases.
TOM & ITAM
CGB Solutions specializes in TOM and ITAM services on ServiceNow, ensuring efficient technical operations and optimized IT asset management. With our expertise, we streamline processes, maximize performance, and enhance value for our clients
- Defining & normalizing the CMDB. Setting up the Discovery for wide range of CI classes across the organization.
- Setting up and integrating the Event Management with various monitoring systems
- Expertise in setting up the process for Life Cycle of Hardware & Software Asset Management.
- Customized Asset Management reports as per organization needs.
UI/UX
CGB Solutions prioritizes UI/UX design to ensure our solutions deliver intuitive interfaces and exceptional user experiences. Our focus on UI/UX enhances user satisfaction and boosts efficiency for our clients' platforms and applications.
- Redefining experience at company wide with interactive Service Portal.
- Expertise in designing the portal using images, charts and guided setup.
- Setting up the interactive reports and dashboards using third-party libraries
INTEGRATION
CGB Solutions specializes in seamless integration services, ensuring that diverse systems and applications work together harmoniously. Our integration solutions streamline processes, enhance efficiency, and optimize data flow for our clients, ultimately driving business success.
- Expertise in integrating legacy tools using methods. (REST, & ServiceNow various different SOAP SPOKE)
- Setting up the Security Operations & Orchestration using SOAR technology. (Netskope)
Why use ServiceNow for businesses?
ServiceNow is a cloud-based platform that offers digital workflows to optimize business operations and enhance productivity. It enables organizations to automate routine tasks, streamline processes, and integrate various functions across the enterprise. By utilizing ServiceNow, businesses can improve efficiency, reduce costs, and provide better experiences to both employees and customers. It’s particularly beneficial in managing IT services, automating HR processes, securing operations, and delivering customer service solutions.
ServiceNow supports digital transformation by providing a single, unified platform to automate and manage business processes across all departments. It replaces manual, siloed, and inefficient processes with digital workflows that are fast, smart, and more efficient. This accelerates the digitization of manual processes, enhances service delivery, and enables organizations to adapt to changing business needs quickly. ServiceNow's platform also offers insights and analytics to drive decision-making and innovation.
Yes, ServiceNow is designed to be highly scalable, making it suitable for businesses of all sizes, from small and medium-sized enterprises to large global corporations. Its flexible architecture allows organizations to start with what they need and expand as their business grows, without compromising performance or user experience. ServiceNow can adapt to any business's evolving needs, ensuring that companies can continue to innovate and improve their operations over time.
ServiceNow is committed to the highest standards of security and compliance. The platform incorporates robust security features, including data encryption, role-based access control, and comprehensive audit trails. ServiceNow complies with global regulatory standards, such as GDPR, HIPAA, SOC 2, and ISO 27001, ensuring that businesses meet their compliance requirements effortlessly. Regular security assessments and updates ensure that the platform remains secure against emerging threats.
ServiceNow provides extensive support and resources to ensure successful implementation and maximization of the platform. This includes a comprehensive knowledge base, community forums, developer resources, and training and certification programs through the Now Learning platform. Customers also have access to 24/7 support, professional services, and a network of experienced partners to help with strategic planning, implementation, and optimization of ServiceNow solutions.
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